They told me it had Apple car play and it took me months to get it to work for only a couple weeks I even took it back into them and they couldn’t figure it out. I purchased a van from them less than a year ago. They will tell you anything to get you to buy a vehicle and try to get away with it. I will tell people not to ever go to this dealership. Their customer service is impeccable! Samuel Tan Jan 29, 2023 All in all, I give VW Spokane a 10/10 I recommend VW Spokane to anyone looking to service their cars or have inquiries buying from them.
#Easytime hanging chair review professional
Everything was very professional and I could see that VW Spokane made every effort to welcome customers (like myself) in without being pushy or with an attitude. I really enjoyed my time at VW Spokane, the people around there were all very nice people and it made my wait go by quick. When I was walking around stretching my legs, I got to connect with Tanner (salesman) and it was just such a treat making conversation because not everyday do you get to have a genuine simple conversation with salesmen about life's journeys and things in common. He was warm and made a nice small talk with me about cars and I just felt connected as if I was part of the VW's family. When I was waiting in the lounge area for my car, I was also greeted by Otto (Brycen) and he was wonderful when explaining to me further progress if I wanted to continue. Most importantly, he was genuine and honest with all the response that he gave me. His interpersonal skills was amazing with me, he explained to me everything that was needed to be done clearly and gave me recommendations of the things that needed to be done or doesn't need to be done right away.
I expressed to him that it was my first time coming in and he was very hospitable. When I brought my car in for servicing, Mike was very welcoming and greeted me with a warm-welcome. I chose a 5 star rating not because of impulse but because I had a really good 'first-time' experience at VW Spokane. I would encourage anyone interested in buying a Volkswagen to avoid AutoNation, but if that is not possible be cautious when interacting with the following individuals: Artie Diaz-Gonzalez, General Manager Jason Melton, Sales Manager David Kelly, Sales Juan Jimenez Feb 7, 2023 In other words, nothing will change because any disciplinary action would be done in house presumably by the general manager, which I have zero confidence in because he enabled his staff to engage in this practice. They investigated my claim, but in the end were not able to take any action with the dealership since it is independently owned. Apparently, being assured that the deal was good to go was complete bull**** so I agreed to return the vehicle.
I had reiterated my objection to purchasing additional services to the finance department and they still tried convincing me it was “in my best interest.” In the end I still said “no” and could see the individual who tried to sell me the add-on services was frustrated.** On 3 June, I had received a call from the General Manager informing me that they were unable to secure financing for the GTI and that I would have to put a $5,000 downpayment in order to increase the likelihood of getting financed or return the vehicle. **As a side note, I had also expressed that I had no interest in purchasing any additional services such as GAP insurance, extended warranties, or maintenance packages but was forced to go through the process. Before we started to finalize the paperwork I had asked the question again to verify that the deal was good to go and was assured it was. Why I did I have to return the GTI after 3 days? A deal that satisfied my conditions was met and was assured multiple times by the salesman, sales manager, and even the general manager that everything was good to go. What I experienced was 5 hours of negotiation and 3 days with a GTI that had to be returned. I was hard set on the conditions of the purchase and if they could not be met or did not seem realistic to the salesman, I would be okay with walking away and going on with my day. I went to AutoNation to test drive a Volkswagen GTI and if the conditions were right, purchase the vehicle. I’m posting this review with the hope that other potential customers do not have the same experience.
TO POTENTIAL CUSTOMERS: AutoNation Volkswagen practices yo-yo financing.
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